Setting up a printer by yourself can be a daunting task.

We offer some simple troubleshooting tips that can help resolve some of the more common problems that you might experience during the installation process.

Issue: PC unable to connect to printer

Resolution: Check your printer settings are configured properly.

Open “Control Panel”, under “Hardware and Sound”, go to “View devices and printers”.

Select the printer you wish to configure.

Right click and select “Printer Properties”

Select tab “Port” and check the correct port is selected for your printer. If your printer is connect via USB please select the correct USB port that it is connected to.

Direct thermal / Direct Transfer printers need regular love and care for good performance.

A poorly maintained and neglected printer can suffer from early failures and poor printouts due to accumulated debris or dust from the print media or the environment.


Taking good care of your printer will ensure your printouts are of high quality on your desired media. 

Follow these simple guidelines to maintain your print quality and lifetime of your thermal printer.

Take Care of Print Heads & Rollers

thermal print head roller platen


You should check the print heads and rollers typically after going through an entire roll of media or ribbon

If they are dirty, it is time to give them some love and care.

Firstly, switch off your print before doing any inspection or cleaning. Avoid touching the print heads with your bare heads.

Use a swab or lint-free cloth with small amounts of rubbing alcohol (Isopropyl alcohol).

Apply gentle pressure to clean off any debris or dust on the print head or platen roller. 

Clean the external housing with a moist cloth and clean the inner housing with compressed air or vacuum.

Allow all parts to dry fully before resuming cleaning.

Monitor Print Settings

Your printer has settings that allows you to adjust the “Darkness” and “Speed” of your printouts. To lengthen the lifespan of your printer, operate on a conservative setting that allows you to produce quality printouts without stressing your print heads with excessive “Darkness” and “Speed” settings.

Pick the Right Media

Choosing quality labels and print media greatly extends the lifespan of your printer. Cheap media can cause dust or debris build up and damage printer elements.

Overall, we hope this helps enhance the life of your printer.

You can count on us to provide you with high quality products and services for your printer.

Contact our support team if you ever have any questions.