1. Quick Start Guide & User Manual
User Guide [PDF ]
User Manual [PDF ]
2. Driver Installation for Windows / Mac / Linux
Download the corresponding drivers for your device:
3. App Installation for Android / iOS
Download the corresponding app for your device:
4. Designing and Printing
You can design and print labels directly from any application e.g. word, powerpoint, excel or browser.
Tip: Before printing any media from any application, ensure media size, width and height are set correct based on your physical media dimensions.
4. Help and Support
If you encounter driver compatibility issues on Windows or settings not being saved, re-install the driver again using “Run as Administrator” or login to an Administrator account to install the driver.
Do contact us if you encounter any difficulties during the installation process.
If you encounter issues during installation visit the link below:
Follow this link to learn how to care for your thermal printer:
How to care for your thermal printer
5. Frequently asked questions and answers (FAQs)
- How to get the program correctly installed to my Mac computer?
MacOS itself has a very sophisticated security mechanism. If you’re installing software that isn’t certified by Apple, it triggers this defense mechanism. So you need to change the Security & Privacy in your Mac first. You can Google search the steps or ask us to send the steps for you.
- Prints lines in label and not clearly, how to make it right? And how to print a full postage label on the 4×6 labels?
For PDF printing, we recommend Adobe Acrobat Reader DC this software to open and print, remember to set the “Halftone” to “None” if you use other format file. For Mac users, go into the cupsctl web interface and make changes to the printer. Some user suggest changed the color option to “none” and print darkness to “15” and they came out crystal clear.
For how to print full label: Make sure the label size to print is correct, There is setting change between label sizes for you need, you can find the setting for labels size.